Terms & Conditions

Terms & Conditions

Who We Are

We are Wellgate Community Farm. We are a UK registered charity no. 1091729, Company no. 04370324.  Registered address Wellgate Community Farm, Collier Row Road, Romford, RM5 2BH. 

Our main website address is: https://wellgatefarm.org

What Does This Policy Apply To

This policy applies to purchases of goods from https://shop.wellgatefarm.org (this site) to be collected from our  premises using our 'Cluck and Collect' service.

Your statutory rights are unaffected.


Payment is to be made via our payment processor (Paypal Inc). 

Goods Collection

Orders must be paid for in advance.

Orders placed before 10pm will be available the next day.

Goods must be collected from Wellgate Community Farm, Collier Row Road, RM5 2BH. 

Our normal opening hours for Cluck and Collect are 12pm - 3pm daily.

Please check your order on receipt, we cannot accept liability for errors or damaged items once you leave.

Goods Cancellation

If you change your mind - goods not collected within 2 days following the order may be relisted for sale and a refund will not be offered.  If you wish to arrange an alternate collection date, please request this in the notes with your order, we will try to accommodate reasonable requests but cannot guarantee anything.

If we are unable to provide the goods ordered for any reason, we will attempt to contact you using the details you provide to arrange an alternate product/date or a refund.


We will process a refund if goods are not as described on collection.  Goods can only be refunded later if they are shown to be faulty.

Queries and Complaints

Questions and queries should be directed to any of the contact details displayed on site, or in writing to our registered address.